
Having not turned down a free lunch yet, Glen and I attended Nottingham law firm Rothera Dowson’s ‘Small Talk’ seminar at regular Nzime hangout the Curry Lounge. The seminar focused on how businesses can tweet, connect and poke their way to increased sales and better customer relationships, without landing in legal hot water.
Social media enables businesses to show their personality, crucial in a world where ‘people buy people’, but must be used in a considered and strategic fashion if it is to achieve results. Simply pushing out company propaganda does not work. Instead, brands should look to become actively involved in their online community, by joining discussions and making thoughtful comments and retweets. This has the added bonus of also helping your SEO.
Here at Nzime, we’re old hands at developing strategic social media strategies for our clients – but were interested to find out more about where it can go all go wrong…
Most companies have an internet policy, which provides them with legal recourse if their staff spend too much time on Facebook. But most probably don’t realise that employees’ online behaviour outside of the workplace also has legal implications. Now that personal lives are made more public online, employers are open to claims of discrimination if personal information discovered on the internet is used in recruitment or disciplinary processes. There is also a risk that staff might post confidential or defamatory information online, or use their LinkedIn contact lists to steal clients when they move on to another employer.
By establishing a social media policy, employers can proactively manage these risks. Your policy should clearly set out your expectations of employees in both their business and personal use of social media, and if you intend to ‘check up’ on them online. It should also establish a framework for action, for example, staff training on appropriate use, complaints procedures, or the use of restrictive covenants when people leave.
If your business is looking to develop its social media strategy, feel free to email me at taryn@nzime.com.